Shipping and Returns

  • Products that can be returned
    • sunglasses
    • frames (if ordered without lenses)
    • contact lenses (colored, without power)
  • Products that can be exchanged
    • sunglasses
    • frames (if ordered without lenses)
    • contact Lenses (colored, without power)
    • contact Lenses (with power, both colored and transparent)
    • all make-to-order glasses and lenses if the customer feels uncomfortable, has any problem in vision or any related issue
  • Products that are non-returnable and non-exchangeable
    • all make-to-order glasses and lenses
  • When products can be returned or exchanged
    • 30 days past purchase date
  • In what condition can items be returned
    • lightly worn
    • with tags still on
    • original packaging
    • original condition
  • What products can be returned for
    • refund in the form of online payment within 7 days after the approval of claim
    • store credit valid for 1 year
    • any product of equal value from the store
  • What products can be exchanged for
    • a similar product
    • any product of equal value from the store
  • How to initiate a return or exchange
    • simply drop a whatsapp message on +92 330 3939327 to initiate your claim with our customer service representative

Please note the following exceptions to our return and refund policy:

  • All products that are purchased from clearance cannot be returned or exchanged

Additional Information:

  • How long it takes to receive your refund, store credit, or replacement product
    • within 7 days after the approval of claim
    • claim normally takes 48 hours to process but can vary due to the courier timing 
  • Any shipping fees the customer will need to pay
  • Contact us at +92 330 3939327 for any further queries


Happy Shopping,

Team NainSukh