FAQs

Welcome to the Nainsukh FAQ Page

At Nainsukh, we're committed to providing exceptional eyewear solutions tailored to your needs. Whether you're exploring the world of contact lenses, seeking prescription glasses, or searching for the perfect pair of sunglasses, we understand that you may have questions along the way. That's why we've compiled this comprehensive FAQ guide to address common inquiries and ensure that your experience with us is seamless and satisfying.

Below, you'll find answers to frequently asked questions regarding eye health, our products, ordering process, and more. If you don't see your question answered here, feel free to reach out to our dedicated customer service team for personalized assistance. We're here to help you see the world more clearly and stylishly. Let's get started!

How often should I get my eyes examined?

For children, it's recommended to have an eye examination every six months to monitor their vision development and detect any potential issues early on. For adults, an eye exam every year is typically sufficient to maintain good eye health and detect any changes in vision.

At what age do most people need reading glasses?

Generally, individuals start to experience presbyopia, the age-related decline in near vision, around the age of 40. This is when reading glasses or other corrective measures may become necessary for tasks such as reading small print or using digital devices.

Are contact lenses safe for daily use?

Contact lenses, particularly new branded high-quality disposable ones, are considered safe for daily use when properly prescribed, fitted, and maintained. It's essential to follow the advice of your eye care professional regarding wearing schedules, hygiene practices, and replacement intervals to minimize the risk of complications.

Do you offer international shipping?

Yes, we proudly ship worldwide. Shipping costs will vary depending on the destination. Keep an eye out for special discounts and promotions on shipping fees, which we offer periodically throughout the year. Contact us to receive shipping cost.

What is the estimated delivery time for my order?

Delivery times vary depending on your location. Typically, orders processed within our facility take approximately 5-7 business days to reach domestic destinations. For international orders, delivery times may range from 7-16 business days due to customs processing and varying transit times. Rest assured, you will receive detailed delivery information in your confirmation email once your order is dispatched.

Can I track my order once it's been shipped?

Yes, we provide order tracking services for your convenience. Once your order has been dispatched, you will receive a tracking number along with instructions on how to track the progress of your shipment. This allows you to stay updated on the whereabouts of your eyewear until it reaches your doorstep.

What should I do if my eyeglasses or sunglasses need repair or adjustment?

If your eyewear requires repair or adjustment, we recommend reaching out to our customer service team for assistance. Depending on the nature of the issue, we may be able to provide troubleshooting tips or arrange for a repair service. Our goal is to ensure that your eyewear remains in optimal condition for your comfort and satisfaction.

Are all of your eyeglasses and sunglasses prescription-ready?

Yes, the majority of our eyeglasses and sunglasses can be fitted with prescription lenses to suit your vision needs. During the ordering process, you'll have the option to select prescription lenses and provide your prescription details. Our skilled optical technicians will then customize your lenses accordingly for seamless integration into your chosen frames.

How do I know if a specific pair of glasses will suit my face shape?

Choosing the right frames that complement your face shape is important for both aesthetics and comfort. Our website features a helpful guide or tool that can assist you in determining your face shape and recommending suitable frame styles. Additionally, our virtual try-on feature allows you to visualize how different frames will look on your face before making a purchase decision.

What measures are in place to ensure the quality and durability of your eyewear products?

We uphold stringent quality control standards to ensure that each pair of eyeglasses and sunglasses meets our high expectations for craftsmanship and durability. Our products undergo rigorous testing for frame integrity, lens clarity and overall performance. Additionally, we offer a satisfaction guarantee to provide peace of mind to our customers.

Can I return or exchange my eyewear if I'm not satisfied with my purchase?

Yes, we offer a hassle-free return and exchange policy to ensure your complete satisfaction with your eyewear purchase. If for any reason you are not entirely satisfied with your glasses or sunglasses, you may return them within a specified timeframe for a refund or exchange. Please refer to our Returns & Exchanges policy for detailed instructions and eligibility criteria.

Do you offer any specialized eyewear for sports or outdoor activities?

Yes, we offer a diverse selection of sports eyewear designed specifically to enhance performance and protect your eyes during various outdoor activities. Whether you're into cycling, running, skiing, or water sports, we have a range of sports-specific frames and lenses equipped with features such as impact resistance, polarized filtration, and anti-fog coatings to suit your needs.

Are polarized lenses beneficial for reducing glare and improving vision?

Yes, polarized lenses are highly effective in reducing glare caused by reflected light from surfaces such as water, snow, and roads. By minimizing glare, polarized lenses enhance visual clarity and comfort, making them an excellent choice for outdoor enthusiasts, drivers, and anyone seeking improved vision in bright conditions.

How do I properly care for and clean my eyeglasses or sunglasses?

Proper care and maintenance are essential for prolonging the life of your eyewear and ensuring clear vision. We recommend using a mild soap and water solution or a specialized lens cleaner to gently clean your lenses, avoiding abrasive materials that may scratch the surface. Additionally, always store your eyewear in a protective case when not in use and avoid placing them face down on hard surfaces to prevent damage.

Can I purchase gift cards for friends or family members to use on your website?

Absolutely! We offer convenient gift card options that allow you to treat your loved ones to the gift of stylish eyewear. Gift cards can be purchased in various denominations and are redeemable towards any product available on our website. It's the perfect way to give the gift of choice and style to someone special. Contact our team to learn more about gift cards.

Are contact lenses suitable for individuals with astigmatism or other specialized vision needs?

Yes, there are contact lens options available for individuals with astigmatism, presbyopia, and other specialized vision requirements. Toric contact lenses are specifically designed to correct astigmatism, while multifocal lenses address presbyopia by providing clear vision at various distances. Your eye care professional can recommend the most suitable contact lens type based on your individual prescription and lifestyle preferences.

How do I know which type of contact lenses is best for me: daily disposables, bi-weekly, or monthly lenses?

The choice between daily disposables, bi-weekly, or monthly lenses depends on factors such as your wearing schedule, budget, and comfort preferences. Daily disposable lenses offer the convenience of a fresh pair every day without the need for cleaning and storage, making them ideal for busy lifestyles and occasional wear. Bi-weekly and monthly lenses are cost-effective options for regular wear but require proper cleaning and storage between uses. Your eye care professional can help you determine the most suitable option based on your needs.

Are prescription glasses available for specialized activities such as computer use, driving at night, or outdoor sports?

Yes, we offer prescription glasses tailored to specific activities and environments to enhance visual comfort and performance. For computer use, blue light filter lenses can help reduce eye strain and digital eye fatigue. For night driving, anti-glare coatings and Zeiss DriveSafe lenses can improve visibility in low-light conditions. We also provide prescription sunglasses with polarized or photochromic lenses for outdoor activities, offering UV protection and glare reduction while maintaining clear vision.

Can I order prescription glasses online without visiting a physical store for an eye exam?

Yes, you can easily order prescription glasses online without the need to visit a physical store for an eye exam. Simply type or upload your prescription directly on our website, or feel free to WhatsApp us your prescription details to place your order. Our team will ensure that your prescription is accurately processed, allowing you to select and customize your desired eyewear frames and lenses online.

Thank You for Exploring Nainsukh's FAQ Page

We hope that this FAQ guide has been helpful in addressing any questions or concerns you may have had. At Nainsukh, we're dedicated to delivering exceptional eyewear solutions and ensuring that your experience with us exceeds your expectations.

If you require further assistance or have additional inquiries, please don't hesitate to contact our friendly customer service team. We're here to assist you every step of the way on your journey to clearer vision and stylish eyewear.

Thank you for choosing Nainsukh. We look forward to serving you and helping you see the world with clarity and confidence.